HOW MANY PEOPLE CAN STAY IN ONE PLACE? That is different for each rental. The maximum number of occupants is mentioned in each listing.
CAN I BRING MY PET? No pets are allowed in any of our properties.
DO YOU PROVIDE TOWELS, SOAP AND LINENS? Yes. All the apartments we offer undergo thorough cleaning and all linens are changed in advance of every arrival. For longer rentals, housekeeping once a week will change towels, soap and linens.
ARE THE PROPERTIES SAFE? All of our rentals are central and secure. Every building has its own security team.
IS THE PRICE PER PERSON? No, the price is per apartment, not per person; But the final price may vary according to the number of people staying.
WHAT HAPPENS IF I BREAK SOMETHING? Call your apartment's Contact Person as soon as possible to talk about the damage and reach a decision whether any charge is incurred. Special attention to fix or replace the item(s) ASAP will be undertaken by our team.
WHAT ABOUT ELECTRICITY, WATER, INTERNET? All utilities are included in the price.
DO YOU CHARGE ANY SEASONAL SUPPLEMENTS? The nightly rates depend on the season or holiday period. The easiest way to know the price of your stay is to use the search function on the home page. The search results will give you the full price of your stay with all costs and taxes included.
ARE THERE ANY ADDITIONAL CHARGES? No, there are no hidden charges or additional costs.
HOW DO YOU CALCULATE THE TOTAL COST OF MY STAY? The total cost of your stay consists of apartment rental, cleaning fee, minus any discounts. The detail is shown on the booking form.
HOW DO I MAKE A BOOKING? Booking your desired apartment with us is very easy. There are 3 ways you can do it: make your reservation online via our booking engine, send an email to [email protected], or call us on +66 (0)93 306 0087.
HOW DO I PAY? For online bookings, we accept credit/debit cards and PayPal, all via the PayPal secure server. For balance payable on arrival, please pay special attention to your booking confirmation email, as this will clearly state which payment methods are accepted by your property.
HOW CAN I EXTEND MY STAY? Please contact us and we will check your apartments's availability or we will try to arrange another room for you.
ARE YOUR APARTMENTS FAR FROM THE BEACH? About 750 km (Not a joke, this IS a frequently asked question...)
HOW CAN I MAKE A LAST MINUTE BOOKING? We often publish attractive last-minute offers on our website which are bookable online. For bookings less than 24 hours in advance, or if you are already in Chiang Mai , please contact us by phone for immediate assistance.
WHAT TIME ARE CHECK-IN AND CHECK-OUT? Check-in is usually from 13:00 onwards. Check-out is up to 11:00. But this may vary for some properties.
HOW DO I GET THE KEYS TO THE APARTMENT? Getting the keys is quite straightforward. According to the information on your booking confirmation, you will meet the contact person at an agreed-upon time at the apartment,